Showglo Terms of Service

Effective Date: October 11, 2023

Welcome to Showglo Ltd (“we,” “our,” or “us”). These Website Terms of Service (“Terms”) govern your use of our website located at showglolighting.com (the “Website”). By accessing or using the Website, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using the Website. If you do not agree with any part of these Terms, you should not access or use the Website.

These Terms outline your rights and responsibilities when using the Website, including its features, services, and any content or materials made available through it. In addition to these Terms, please review our Privacy Policy available at Privacy Policy which governs our data collection and usage practices.

If you have any questions or concerns regarding these Terms, please contact us at the address provided at the end of these Terms.

Thank you for visiting Showglo’s Website.

1. Purpose of the Website

Welcome to Showglo Ltd’s website (“Website”). The purpose of our Website is to provide information about our software products and services, as well as to offer various features and resources, including but not limited to:

Landing Page: Our landing page provides an overview of Showglo Ltd and our software offerings.
Product Information: You can find detailed information about our software products, including their features, pricing, and licensing options.
Newsletter Signup: We offer a newsletter signup feature to keep you informed about updates, promotions, and relevant news. To subscribe, we collect your email address, which is managed by Mailchimp.
Frequently Asked Questions (FAQ): Our FAQ section provides answers to common questions about our products and services.
Knowledgebase: Access our knowledgebase for articles, guides, and documentation to help you make the most of our software.
Support Form: If you need assistance or have inquiries, you can use our support form to reach our support team. Support requests are processed through Freshdesk.
Product Documentation: We provide comprehensive documentation for our software products to help you with installation, setup, and usage.

Users of our Website also have the opportunity to purchase licenses and subscriptions for our software products. Purchases are facilitated through our e-commerce partner, Scaled Commerce, and licenses/subscriptions are provided by PACE anti-piracy.

By using our Website, you agree to abide by these Terms of Service and any additional policies or guidelines posted on the Website.

2. User Interaction

At Showglo Ltd, we aim to provide an interactive and user-friendly experience on our Website. Below are the key types of interactions and features available to users:

Registration: While browsing our Website, users may have the option to register for an account. Registration can provide access to additional features, such as managing licenses and subscriptions.
Purchasing Licenses/Subscriptions: Users have the ability to purchase software licenses and subscriptions directly through our Website. This process is facilitated by our e-commerce partner, Scaled Commerce, which stores user data for the purpose of providing a user area for managing licenses and subscriptions.
Newsletter Signup: We offer a newsletter signup feature to keep users informed about updates, promotions, and relevant news. To subscribe, we collect the user’s email address, which is managed by Mailchimp.
Support Requests: Users can submit support requests through our Website’s support form. These requests are directed to our support team and processed using Freshdesk.
Access to Product Documentation: Our Website provides access to product documentation, allowing users to find valuable information about our software products, including installation guides, user manuals, and troubleshooting resources.

We value the interactions and engagements of our users. By using our Website, you agree to comply with our policies and guidelines outlined in these Terms of Service and any additional policies or guidelines posted on the Website.

Please note that certain interactions, such as registration and purchase, may involve the collection of personal data. For more information on how we handle user data, please refer to our Privacy Policy.

3. Data Collection and Usage

Showglo Ltd may collect and use certain data from users when they interact with our Website. We are committed to protecting the privacy and security of this data. This section outlines what data is collected and how it is used:

Personal Data Collection

Registration and User Accounts

When users register for an account on our Website, we may collect personal information such as names, email addresses, and contact details. This information is used to create and manage user accounts.

E-commerce Transactions

In the process of purchasing software licenses and subscriptions, users may be required to provide payment information, billing details, and contact information. This data is necessary for processing payments and managing licenses.

If users choose to subscribe to our newsletter, we collect their email addresses. These email addresses are managed by Mailchimp, and users may receive periodic updates and promotional emails from Showglo Ltd.

Support Requests

When users submit support requests through our support form, we may collect information related to their inquiries and contact details. This information is used to address user concerns and provide assistance.

Data Usage

Showglo Ltd uses the collected data for the following purposes:

To provide and maintain user accounts and access to purchased software licenses and subscriptions.
To process e-commerce transactions, including payment processing and license management.
To send newsletters and updates to users who have subscribed to our mailing list.
To respond to support requests and provide assistance to users.
To improve the functionality and user experience of our Website.

Data Protection

We take data protection seriously. Showglo Ltd implements industry-standard security measures to safeguard user data from unauthorized access, disclosure, alteration, or destruction.

Personal data collected is retained only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws and regulations.

By using our Website, you consent to the collection and usage of your data as described in this section and in accordance with our Privacy Policy. We encourage you to review our Privacy Policy to understand how we handle and protect your data.

4. Cookies and Tracking

Showglo Ltd uses cookies and tracking technologies on our Website to enhance user experience, analyze website performance, and improve our services. This section outlines our cookie and tracking practices:

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They contain information about your interactions with the website and are used for various purposes, including:

Session Management: Cookies are used to manage user sessions, ensuring a seamless browsing experience.
Personalization: We use cookies to remember user preferences and settings.
Analytics: Cookies help us collect data on website usage, including page views, clicks, and user interactions.
Security: Cookies are used for security purposes to detect and prevent unauthorized activities.

Types of Cookies

Showglo Ltd may use the following types of cookies on our Website:

Essential Cookies

These cookies are necessary for the basic functionality of our Website. They enable you to navigate the site and use essential features.

Performance and Analytics Cookies

We use these cookies to gather information about how users interact with our Website. This data helps us improve our content and user experience.

Advertising and Tracking Cookies

We may use third-party advertising and tracking cookies to display relevant ads and measure the effectiveness of our marketing campaigns.

Users have the option to manage their cookie preferences. Most web browsers allow you to control or block cookies through browser settings. However, please note that blocking certain types of cookies may impact your experience on our Website.

By continuing to use our Website, you consent to the use of cookies and tracking technologies as described in this section and in accordance with our Privacy Policy and Cookie Policy.

Third-Party Tracking

Please be aware that third-party services, such as Google Analytics and Metricool, may also use cookies and tracking technologies on our Website for analytics and performance monitoring. These third parties may have their own privacy policies and cookie practices, which you should review separately.

Showglo Ltd does not have control over the use of cookies by third parties. We recommend reviewing the privacy policies of these third-party services for more information on their data collection and usage practices.

5. User Conduct

Showglo Ltd expects all users of our Website to conduct themselves in a responsible and respectful manner. This section outlines the expected behavior and guidelines for users:

Respectful and Lawful Behavior

Users must engage with our Website and its features in a respectful and lawful manner, adhering to all applicable laws, regulations, and these Terms.

Prohibited Activities

While using our Website, users are strictly prohibited from engaging in the following activities:

Unauthorized Access

Users must not attempt to gain unauthorized access to any part of our Website, including attempting to breach security measures or access accounts that do not belong to them.

Malicious Activities

Users must not engage in any activities that could harm or disrupt the functioning of our Website, including but not limited to the distribution of malware, hacking attempts, or any other malicious actions.

Misuse of Personal Data

Users must not misuse or attempt to collect personal data from other users without their consent.

Harassment or Hate Speech

Showglo Ltd does not tolerate harassment, hate speech, or any form of harmful or offensive content on our Website. Users must not engage in any behavior that promotes discrimination, harassment, or harm to others.

Violation of Intellectual Property

Users must not infringe upon the intellectual property rights of Showglo Ltd or any third parties. This includes but is not limited to the unauthorized copying, distribution, or reproduction of content from our Website.

Reporting Violations

If users come across any violations of these Terms or any suspicious activities on our Website, we encourage them to report such incidents to us promptly.

Consequences of Violation

Showglo Ltd reserves the right to take appropriate action against users who violate these Terms, which may include but is not limited to suspending or terminating user accounts or pursuing legal remedies as necessary.

By using our Website, you agree to abide by these conduct guidelines. Showglo Ltd is committed to maintaining a safe and welcoming online environment for all users. We appreciate your cooperation in adhering to these guidelines and helping us create a positive online community.

6. Intellectual Property

Showglo Ltd (“we,” “our,” or “us”) values and protects intellectual property rights. This section outlines our intellectual property policies and your responsibilities as a user of our Website:

Ownership and Licensing

All content and materials on our Website, including but not limited to text, images, graphics, software, and documentation, are owned by Showglo Ltd or are licensed to us.

Showglo Ltd holds the copyright and other intellectual property rights to the content on our Website, unless explicitly stated otherwise.

Use of Intellectual Property

Users are granted limited, non-exclusive, and non-transferable rights to access and use the content and materials provided on our Website for personal, non-commercial purposes, unless otherwise specified.

Users may not copy, reproduce, distribute, modify, or create derivative works based on our intellectual property without our explicit written permission.

User-Generated Content

If users contribute content to our Website, such as comments, reviews, or user-generated submissions, they retain ownership of their contributions but grant Showglo Ltd a worldwide, royalty-free, perpetual, and irrevocable license to use, modify, adapt, and display such content for the purposes of our Website and related services.

Trademarks

Showglo Ltd’s trademarks, service marks, and logos are the property of Showglo Ltd and may not be used in connection with any product or service that is not provided by us, or in any manner that may cause confusion among users or dilute our brand.

Reporting Intellectual Property Violations

We take intellectual property rights seriously. If you believe that your intellectual property rights have been infringed upon by any content on our Website, please contact us immediately with the relevant details.

Enforcement

Showglo Ltd reserves the right to take appropriate legal action against users or third parties who infringe upon our intellectual property rights, which may include seeking injunctive relief or pursuing damages.

We appreciate your respect for our intellectual property rights and your compliance with these terms. Unauthorized use of our intellectual property may result in legal consequences.

7. End User License Agreement (EULA)

Showglo Ltd provides our software under the terms and conditions outlined in our End User License Agreement (EULA). The EULA governs your use of Showglo Ltd’s software products, including but not limited to “Showglo” and “Showglo Plugin.”

Highlights of the EULA:

License Grant: We grant you a non-exclusive license to use our software in accordance with the terms specified in the EULA.
Usage Rights: Depending on your purchase, licenses can be perpetual or time-limited, with specific provisions for transfers and upgrades.
Prohibitions: Modifying, redistributing, or using the software for unlawful purposes is strictly prohibited.
Intellectual Property: All rights, titles, and interests in the software remain with Showglo Ltd, with no transfer of ownership rights.
Support and Updates: Technical support and updates are provided under the terms described, with support available via designated channels.

We require all users to read and accept the EULA before installing or using our software. This ensures clarity and understanding regarding the legal use of our products.

For the complete terms, please review our full End User License Agreement available here:

Read our End User License Agreement

By using our software, you acknowledge that you have read, understood, and agree to be bound by the terms of the EULA.

8. Liabilities

Showglo Ltd (“we,” “our,” or “us”) outlines its liabilities and disclaimers in this section to clarify our legal responsibilities and limitations. By using our Website, you agree to the following terms:

Disclaimer of Warranties

Our Website and its content are provided “as is” and “as available” without any warranties or representations, express or implied.

We do not warrant or guarantee the accuracy, completeness, reliability, suitability, or availability of the information, products, or services presented on our Website.

We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by applicable law, Showglo Ltd and its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of our Website.

This limitation of liability applies regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold Showglo Ltd and its officers, directors, employees, and affiliates harmless from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of our Website, your violation of these Terms, or your violation of any rights of a third party.

Third-Party Services

Our Website may include links to third-party websites, services, or content. We do not endorse or control these third-party services, and we are not responsible for any content, products, or services offered by these third parties.

Your use of third-party services is subject to the terms and policies of those third parties. Showglo Ltd disclaims all liability arising from your use of any third-party services.

Governing Law

These limitations of liability are subject to applicable laws and regulations. If any portion of this section is found to be invalid or unenforceable, it shall be interpreted to the maximum extent permitted by law.

By using our Website, you acknowledge and accept these limitations of liability. If you do not agree with these terms, please do not use our Website.

9. Privacy Policy

Your privacy is important to us. Showglo Ltd (“we,” “our,” or “us”) is committed to protecting your personal information and data. Our data collection and usage practices are governed by our Privacy Policy. By using our Website, you acknowledge and agree to the terms outlined in our Privacy Policy.

We encourage you to review our Privacy Policy to understand how we collect, process, and protect your personal data when you use our Website. If you have any questions or concerns about our privacy practices, please feel free to contact us at the address provided in our Privacy Policy.

10. Contact Information

We value your feedback and inquiries. If you need to get in touch with Showglo Ltd (“we,” “our,” or “us”), please feel free to use the following contact option:

Contact Form

You can use our contact form to send us a message or submit your inquiries. We will respond to your message promptly.

We are committed to providing excellent customer support and addressing any questions or concerns you may have. Our team is here to assist you.