Showglo Privacy Policy

Effective Date: October 19, 2023

This policy outlines how we collect, use, and protect your personal data when you use our website located at showglolighting.com (the “Website”). By using the Website, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with any part of this policy, please do not use the Website.

1. What Personal Data Do We Collect?

We may collect the following types of personal data:

Name
Email address
Payment details
iLok user ID

2. How Is Personal Data Collected?

We collect personal data through the following methods:

Newsletter sign-up form
Contact form
Customer support form
Purchases

3. Why Is Personal Data Collected?

We collect personal data for the following purposes:

Sending email newsletters
Responding to inquiries
Providing customer support
Processing transactions
Account creation/management

4. Legal Basis for Data Processing

We process personal data based on various legal bases, including:

Contractual necessity
Consent
Legal obligations
Legitimate interests

5. Data Retention

We retain personal data for different periods based on the purpose of processing. Examples include:

Personal data collected for newsletter subscriptions may be retained until the user unsubscribes.
Transaction-related data may be retained for a specified period to comply with tax laws or provide customer support.
User account data may be retained for as long as the account is active.
Data related to customer support or general inquiries may be retained for a period of 5 years to address follow-up inquiries and provide better service.

6. Data Security

We implement security measures to protect your data from unauthorized access, breaches, and data loss. These measures include encryption, access controls, regular security audits, and employee training.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

7. Third-Party Services

We use the following third-party services that handle user data:

Mailchimp
Freshdesk
Metricool
Google Analytics
Google Recaptcha
Scaled Commerce
Pace Anti-Piracy

8. User Rights

You have rights regarding your personal data, including:

The right to access your data
The right to correct inaccuracies
The right to delete data (subject to legal obligations)
The right to object to certain data processing

We may share user data with third parties for specific purposes, such as:

Sharing payment information with payment processors
Sharing support request information with Freshdesk for ticket resolution
Sharing user email addresses with Mailchimp for newsletter distribution

By using the Website and its features, you consent to the collection and processing of your data as described in this Privacy Policy. You can withdraw your consent as explained in this policy.

11. Data Transfer

Data may be transferred internationally. We take measures to ensure the security and legality of such transfers.

12. Cookies and Tracking

We use cookies and tracking technologies on our Website to enhance user experience, analyze website performance, and improve our services. By using the Website, you consent to the use of cookies and tracking technologies as described in our Cookie Policy.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They contain information about your interactions with the website and are used for various purposes, including:

Session Management: Cookies are used to manage user sessions, ensuring a seamless browsing experience.
Personalization: We use cookies to remember user preferences and settings.
Analytics: Cookies help us collect data on website usage, including page views, clicks, and user interactions.
Security: Cookies are used for security purposes to detect and prevent unauthorized activities.

Users have the option to manage their cookie preferences. Most web browsers allow you to control or block cookies through browser settings. However, please note that blocking certain types of cookies may impact your experience on our Website.

For more information on how we use cookies and how to manage your cookie preferences, please visit our Cookie Policy.

Third-Party Tracking

Please be aware that third-party services, such as Google Analytics and Metricool, may also use cookies and tracking technologies on our Website for analytics and performance monitoring. These third parties may have their own privacy policies and cookie practices, which you should review separately.

Showglo Ltd does not have control over the use of cookies by third parties.

13. Changes to the Privacy Policy

Please check this Privacy Policy when revisiting the Website, as it may be updated. We will notify you of any significant changes.

14. Contact Information

If you have questions or concerns about our privacy practices, please use our contact form.

Thank you for choosing Showglo Ltd. Your privacy is important to us, and we are committed to protecting your data.