Welcome to the Showglo Fixture Library FAQ!

We’ve compiled the most frequently asked questions to help you quickly and easily find the information you need. Our goal is to provide clear, concise answers that enhance your experience with our products. If you don’t find your question addressed here, please feel free to reach out. For general inquiries, use our contact and for fixture-specific support, visit our Fixture Support page.

What is the Showglo Fixture Library?

The Showglo Fixture Library is a resource designed to support users of Showglo DMX lighting control products. It offers a wide range of downloadable lighting fixtures, tailored to meet the needs of diverse lighting projects and applications. Our library is continuously updated to ensure access to the latest fixtures in the industry.

How do I find and download fixtures from the library?

Finding and downloading your required fixture is straightforward. Navigate to the Fixtures page on our website, where you can search for fixtures by manufacturer. Click on the desired fixture’s download button to start the download process.

What should I do if I can’t find the fixture I’m looking for?

If the fixture you need is not listed in our library, we encourage you to submit a fixture request. This can easily be done through the form available on our Fixture Support page.

For more details on submitting a request, including required information and follow-up expectations, see the FAQs below.

How can I request a new fixture to be added to the library?

To request the addition of a new fixture to our library, please submit a detailed request on our Fixture Support page. Include as much information as possible about the fixture to assist our team in evaluating and potentially adding it to our library.

What happens after I submit a request for a new fixture or report a problem?

Upon receiving your request or problem report, our fixture support team will review the details and follow up with you regarding next steps. Our goal is to address all inquiries promptly and ensure our Fixture Library meets the high standards our users expect.

Is there a guarantee that my requested fixture will be added to the library?

While we strive to accommodate all fixture requests, we cannot guarantee the inclusion of every requested fixture. Decisions are based on feasibility, compatibility and our development schedule. We appreciate your understanding and value your contributions to our library.

How often is the Fixture Library updated?

Our Fixture Library is regularly updated to incorporate new fixtures, enhancements, and bug fixes. These updates are part of our commitment to providing a robust and comprehensive resource for our users.

Where can I find support for general inquiries about Showglo products or services?

For general inquiries please use the form on our contact page. If you require support beyond the Fixture Library, please visit the Support Page on our main site. Our team is ready to assist you with any questions or concerns you may have.

What is the duration of support for each major version of the Fixture Library?

Each major version of our software receives updates including new fixtures and bug fixes for at least 1 year after the release of the subsequent major version. We encourage users to upgrade to the latest version to ensure ongoing support and access to the newest features.

How can I contribute to improving the Showglo Fixture Library?

Your feedback is invaluable to us. We welcome reports of any bugs or suggestions for improvements. Contributing your insights helps us enhance the quality and effectiveness of our Fixture Library for all users.